Contact Us
Questions about a pair, an order or a return? Send us the details below so we can help.
Send us a message
Contact Us
Have a question, need help with an order, or just want to say hello? We're here and happy to help.
Get in Touch
Email: support@dontpanicshoes.com
Text: (929) 244-3681
When to Expect a Response
We typically respond within 24–72 business hours, Monday–Friday, 9 AM–6 PM Eastern Time. Messages received outside these hours are handled when business hours resume.
When you reach out, you'll always hear back from a real person on our team — someone who knows our products and can actually help.
Help Us Help You Faster
If you're contacting us about an existing order, including your full name and order number in your first message will help us pull up your details right away and get you an answer faster. If your question involves a product issue, a photo or two goes a long way.
Your Answer Might Already Be Here
Frequently Asked Questions: https://dontpanicshoes.com/pages/faq
Shipping and Return Policy: https://dontpanicshoes.com/pages/shipping-return-policy
Start a Return or Exchange: https://www.dontpanicshoes.com/apps/return_prime
Size Guide: https://dontpanicshoes.com/pages/size-chart
Track Your Order: https://dontpanicshoes.com/account
What We Can Help With
Whether it's a sizing question before you buy, a shipping update on an order that's already placed, help starting a return or exchange, a question about a product or brand we carry, or anything else — don't hesitate to reach out. No question is too small, and we'd always rather hear from you than have you wonder.
Visit Our Store
We've been at home on Jamaica Avenue in Queens for over 30 years. If you're in the area, come in and see us. We offer personalized fitting, expert advice, and a selection of styles you won't always find online. No appointment needed — just walk in.
Don't Panic Shoes 168-24 Jamaica Avenue Jamaica, NY 11432