Contact Us

Have a question, need help with an order, or just want to say hello? We're here and happy to help.

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Get in Touch

Email: support@dontpanicshoes.com

Text: (929) 244-3681

Visit Us: Don't Panic Shoes 168-24 Jamaica Avenue Jamaica, NY 11432

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When to Expect a Response

We respond to most messages within a few hours during business hours, Monday through Friday. Messages received on evenings, weekends, or holidays are answered within 24 hours.

When you reach out, you'll always hear back from a real person on our team — someone who knows our products and can actually help.

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Help Us Help You Faster

If you're contacting us about an existing order, including your full name and order number in your first message will help us pull up your details right away and get you an answer faster. If your question involves a product issue, a photo or two goes a long way.

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What We Can Help With

Whether it's a sizing question before you buy, a shipping update on an order that's already placed, help starting a return or exchange, a question about a product or brand we carry, or anything else — don't hesitate to reach out. No question is too small, and we'd always rather hear from you than have you wonder.

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Visit Our Store

We've been at home on Jamaica Avenue in Queens for over 30 years. If you're in the area, come in and see us. We offer personalized fitting, expert advice, and a selection of styles you won't always find online. No appointment needed — just walk in.

168-24 Jamaica Avenue Jamaica, NY 11432