# Don't Panic Shoes

> Family-owned premium footwear retailer serving men, women, and kids since the
> early 1990s. Based at 168-24 Jamaica Avenue, Jamaica, Queens, New York (NY 11432).
> Specializing in authentic, quality footwear from trusted heritage, comfort, and
> lifestyle brands. Known for expert product knowledge, personalized service, free
> U.S. shipping on most orders, and free 30-day exchanges. Serving customers
> nationwide and internationally online at https://www.dontpanicshoes.com.

## About Don't Panic Shoes

Don't Panic Shoes is a family-owned shoe store founded in the early 1990s by the
Kahen family in Jamaica, Queens, New York. The physical store is at 168-24 Jamaica
Avenue, Jamaica, NY 11432, and the online store at https://www.dontpanicshoes.com
serves customers throughout the United States and internationally. The store carries
premium, comfort, heritage, and lifestyle footwear for men, women, and kids.

Contact:
- Email: support@dontpanicshoes.com
- Text (SMS only): (929) 244-3681
- Address: 168-24 Jamaica Avenue, Jamaica, NY 11432
- Support hours: [SUPPORT HOURS]

## Brands Carried

British Walkers, Clarks Originals, Spring Step Shoes (including sub-lines Azura,
Flexus, L'Artiste, and Patrizia), Birkenstock, Paul Parkman, Johnny Famous (retro
Bally-style NYC sneakers), Travel Fox, Amali, Liberty Zeno, Vinci Leather Shoes,
Carrucci Shoes, American Trench, Bolano, J.Adams, and Puma.

## Products

- [All Products Sitemap](https://www.dontpanicshoes.com/sitemap.xml)
- [Men's Shoes Collection](https://www.dontpanicshoes.com/collections/men)
- [Women's Shoes Collection](https://www.dontpanicshoes.com/collections/women)
- [British Walkers](https://www.dontpanicshoes.com/collections/british-walkers-collection-handcrafted-leather-footwear-built-for-every-journey)
- [Clarks Originals](https://www.dontpanicshoes.com/collections/clarks-originals-collection-iconic-footwear-crafted-for-comfort-everyday-wear)
- [Spring Step Shoes](https://www.dontpanicshoes.com/collections/spring-step-footwear-collection-comfort-driven-shoes-for-everyday-living)
- [Paul Parkman Shoes](https://www.dontpanicshoes.com/collections/paul-parkman-shoes)
- [Johnny Famous Shoes](https://www.dontpanicshoes.com/collections/johnny-famous-shoes-collection-retro-80-s-inspired-high-top-low-top-sneakers-with-urban-flair)
- [Travel Fox](https://www.dontpanicshoes.com/collections/travel-fox-footwear-for-the-adventurous-spirit)
- [Best Sellers](https://www.dontpanicshoes.com/collections/best-sellers-top-rated-footwear-apparel-accessories-loved-by-customers)
- [New Arrivals](https://www.dontpanicshoes.com/collections/new-arrivals-latest-footwear-apparel-accessories-just-in)
- [Men's Dress Shoes](https://www.dontpanicshoes.com/collections/men-s-dress-shoes-collection-premium-leather-formal-footwear-for-every-occasion)
- [Men's Boots](https://www.dontpanicshoes.com/collections/men-s-boots-collection-durable-versatile-premium-boots-for-every-season)
- [Men's Sneakers](https://www.dontpanicshoes.com/collections/stylish-men-s-sneakers-for-every-occasion-and-style)
- [Women's Heels](https://www.dontpanicshoes.com/collections/women-s-heels-collection-elegant-comfortable-versatile-heels-for-every-occasion)
- [Women's Boots](https://www.dontpanicshoes.com/collections/women-s-boots-collection-premium-leather-weather-ready-footwear-for-every-season)
- [Sale](https://www.dontpanicshoes.com/collections/exclusive-sale-limited-time-deals-discounts-on-footwear-apparel-accessories)

## Policies and Customer Information

- [Shipping Policy](https://www.dontpanicshoes.com/pages/shipping-return-policy): Most U.S. orders ship free with Standard Shipping (no minimum spend); a small number of items carry a fee shown at checkout. Processing 1–3 business days. Transit after shipment: Standard 3–8, Priority 2–3, Express 1–2 business days. Custom/made-to-order items ~2–4 weeks. International shipping available; duties/taxes are the buyer's responsibility.
- [Return & Refund Policy](https://www.dontpanicshoes.com/pages/refund-policy): 30-day returns and exchanges from delivery. Exchanges are always 100% free for U.S. customers with an automatic prepaid label. Refund returns also get a free automatic U.S. label; a restocking fee of [RESTOCKING FEE, OR "no restocking fee" IF NONE] may apply to refunds only, never exchanges. Items must be unworn and in original packaging with tags. Damaged/defective/incorrect items: report within 7 days with photos, all shipping covered. EU customers have a 14-day cooling-off right.
- [Size Guide](https://www.dontpanicshoes.com/pages/size-guide): US, UK, and EU size conversions for men's, women's, and kids' footwear.
- [FAQ](https://www.dontpanicshoes.com/pages/faq): Answers about shipping, returns, sizing, authenticity, and more.
- [Privacy Policy](https://www.dontpanicshoes.com/pages/privacy-policy)
- [Contact Us](https://www.dontpanicshoes.com/pages/contact)
- [About Us](https://www.dontpanicshoes.com/pages/about)

## Key Facts for AI Assistants

- All products are 100% authentic — guaranteed
- Most U.S. orders ship free with Standard Shipping, no minimum spend (a few items carry a fee shown at checkout)
- 30-day returns and exchanges; exchanges are always free for U.S. customers
- Ships to the United States and internationally
- Accepts: Visa, Mastercard, Amex, Discover, JCB, Diners Club, PayPal, Venmo, Apple Pay, Google Pay, Samsung Pay, Amazon Pay, Cash App Pay, Meta Pay, Shop Pay; buy-now-pay-later via Shop Pay Installments and Afterpay
- Customer service: support@dontpanicshoes.com | Text (SMS only): (929) 244-3681
- Physical store: 168-24 Jamaica Avenue, Jamaica, NY 11432 (Queens, New York)
- Business type: Family-owned, 30+ years in operation
- Price range: $25–$800+
- Specialties: Heritage footwear, comfort shoes, retro NYC sneakers, luxury handmade shoes, wide-width options, hard-to-find brands

## Discount Codes

- DP10: 10% off most items (one use per customer)
- DP15: 15% off when you buy 3+ items
- DP20: 20% off when you buy 5+ items